Frequently Asked Questions

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Getting Started

How do I get started? +
It's easy. Download 'Cuanto App' from the Apple Store or Google Play, follow the in-app steps, and you're all set! It takes less than 5 minutes.
How do I start selling? +
You have two options: (1) Products in your catalog — share your store link. (2) By link — create a link with a specific amount and share it with your customer.

Costs & Fees

How much does the app cost? +
We don't charge a monthly fee. We do charge a commission on sales you make through the app.
How much is the commission? +
Panama: 4.9% + $0.35 per card sale. Costa Rica: 4.9% + ₡225 per card sale.
Are there additional costs? +
Additional fees may apply for services in trial. See our terms and conditions.

Payments & Deposits

Where do I receive my earnings? +
Directly to your bank account. Sales are collected through Tuesday night and deposited every Thursday.
How do I know when an order was charged? +
You'll receive a notification on your phone and an email confirming the sale.
How do I update my bank account? +
Go to 'Store' in the app's bottom bar, then tap the 'Deposits' tab.

Payments & Cards

Can I charge international customers? +
Yes! We accept Visa and Mastercard from anywhere in the world.
Can customers pay with Clave cards? +
Not at the moment. Only Visa or Mastercard (credit and debit).
Do you support recurring payments and subscriptions? +
Yes! Contact us via WhatsApp and we'll explain how to enable them.

Store & Products

Do you have APIs or integrations (Shopify, Wix, etc.)? +
We currently don't have integrations or a public API.
What payment methods can I offer? +
Panama: card, ACH, Yappy, cash. Costa Rica: card, SINPE Móvil, cash.
What are product variants? +
If your product has versions (size, color, etc.), you can create variants so the customer can choose.
How do shipping rates work? +
Create custom rates so your customers pay for delivery when placing their order.

Still have questions?

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